Return & Refund Policy

Return

At Baekho, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, you may return or exchange any unused, unwashed item in its original packaging within 30 days of delivery. All returns must include proof of purchase, and customized or clearance items are not eligible for return. To initiate a return, simply contact us at baekho.info@gmail.com with your order number and reason for return. Customers are responsible for return shipping costs unless the item is defective or incorrect. Once we receive and inspect your return, a refund will be issued to your original payment method within 5–7 business days. If your order arrives damaged or incorrect, please notify us within 7 days so we can resolve the issue promptly.

Refund

At Baekho, we strive to process refunds quickly and fairly. Once your returned item has been received and inspected, we will notify you by email and issue a refund to your original payment method within 5–7 business days. Please note that shipping fees are non-refundable, and refunds are only issued for items that meet our return policy conditions—unused, unwashed, and in original packaging with proof of purchase. If your refund is delayed or you have concerns about your return status, feel free to contact us at baekho.info@gmail.com.